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    FAQ

    Shop our curated selection of premium products, designed to elevate your everyday experiences

    You can contact our customer service department through the following methods:

    Phone: 13811334773

    Email: [email protected]

    Live Chat Support: Please visit our website and click on the live chat window at the bottom right corner.

    Shopping Information

    01
    How can I track my order?
    You can track the status of your order by logging into your account and checking your order history. If you have any questions or need assistance, feel free to reach out to our customer service team.
    02
    What is the product refund policy?
    Our product refund policy offers a full refund within 30 days of purchase. Please ensure the product is unused and in its original packaging. For more details, refer to our refund policy page.
    03
    How do I change my account password?
    To change your account password, log into your account, go to the settings page, and select the "Change Password" option. Make sure your new password is unique and secure.
    04
    How can I check the shipping status of my order?
    Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your package on the carrier's website.
    05
    How can I provide feedback or suggestions?
    We value your feedback and suggestions! Please send an email to [email protected] or call our customer service helpline. Your input is important to us.
    06
    What is our privacy policy?
    We take your privacy seriously. Please refer to our privacy policy page to understand how we collect, use, and protect your personal information. If you have any other questions or need further assistance, feel free to contact our customer service team. Thank you for your support!

    Payment Information

    01
    Is it safe to enter my credit card information on your website?
    Absolutely. We take the security of your personal and financial information seriously. Our website is equipped with advanced encryption technology and security protocols to ensure that your data is protected against unauthorized access or interception. When you enter your credit card information during checkout, it is encrypted and transmitted securely to prevent any potential breaches. You can shop with confidence knowing that your information is safe with us.
    02
    When will my credit card be charged for my order?
    Your credit card will be charged at the time your order is placed. Once you complete the checkout process and submit your order, the payment will be processed immediately. You'll receive a confirmation email once the transaction is successful, and your order will be processed for shipping according to our standard processing times.

    Contact

    Click to contact

    Address

    [email protected]

    Room 2688, Building 2, World Trade Center A, Jianguo Road, Chaoyang District, Beijing

    After Sales
    +86 10698888

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